From experience to value.
One voice is one experience. Several voices can show a pattern.

The levels are explained so that everyone means the same thing: rarely = a few times · sometimes = several times a year or season · often = monthly to weekly · almost always = (almost) daily.

We do not ask about what does not apply. Short preliminary questions without a value clarify whether there is a lift or a laundry room, or whether a defect was reported. If you have not experienced something, you do not have to rate it.

• Home35%

  Damp & mould (10) · Warmth and climate (10) · Soundproofing inside (6) · Condition & fittings (5) · Water & electricity (4)

• Management25%

  Defect repair (10) · Response of the administration (7) · Move-in and move-out (8)

• Building15%

  Condition and upkeep (6) · Building services (4) · Laundry room (2) · Access and facilities (3)

• Costs15%

  Service charges (6) · Rent (5) · Deposit (4)

• Surroundings10%

  Living together (5) · Safety (5)

Topics without answers do not count. If, for example, there is no laundry room or the rent was never increased, the value is calculated only from the topics about which something is known.

We do not rate the amount of the rent. Whether a rent is “too high” depends on too many things that we cannot compare fairly. What we rate is how costs are handled – the service charge statement, rent increases and reductions, the deposit.

One star per 20 points, half stars possible. The number is always shown next to them. We give no grades and no verdicts like “good” or “bad”.

• The lower one always counts: the answer in the questionnaire or the documented defect. Nothing is counted twice.
• A building with repaired water damage doesn’t rank better than one that never had any.
• Defect handling measures how things were dealt with: how quickly a first reply came after the report, how long the repair took, whether it lasted and whether tenants were kept informed. A first reply within a week counts much better than one after several weeks. Open cases count with their duration so far.
• If you had to follow up several times, send a formal reminder by registered mail or go to the conciliation authority, this lowers defect handling and communication – the further the step, the more.
• The status of a defect is set by the tenant. Statements by the management appear alongside but don’t change the value.

• A household counts once – even if several people in a flat share rate. Ratings our moderation has flagged as suspicious count less.
• Experiences don’t lose value with age. What has changed shows in the development – not as a discount on older voices.
• If the management has documented a renovation and we have checked the proof, only tenancies that continued afterwards count for the renovated topics. Earlier ones stay visible in the history.
• The management is judged across all periods, each management period weighted equally.
• A value only from 3 tenancies – the same for every building, for the overall value, the areas and the topics. Below that you see the number, the answers in words and the defects, but no number. You see answers and defects as soon as you contribute a verified tenancy yourself.
• We don’t artificially pull voices towards the middle and we don’t cut any off.