Help
Help for your everyday tenancy
Check things yourself, calculate, write letters – and read up on what applies. Calculators, checklists and guide without signing up; what you enter there stays in your browser. Defects are recorded with your account.
Tools
Check, calculate and write the letter yourself
- Record a defectDefect editor · defect letter
- Reference rate calculatorCan my rent go down?Calculate · letter requesting a reduction
- Service charges checkIs my service charge statement correct?Check · letter requesting the supporting documents
- Deposit checkWhen do I get my deposit back?Check · letter to the landlord or the bank
- Current value calculatorWhat is a part still worth today?Calculate
- Noise logHow do I record noise?Log to download
- Viewing checklistWhat should I look out for at a viewing?Checklist to tick off
- Move-out checklistWhat do I need to do when moving out?Checklist to tick off
Guide
What applies – explained by situation
I'm looking
I live here
- MouldRecord it, report it, set a deadline.
- Heating coldWhat applies when it is too cold inside.
- NoiseConsideration applies to everyone – so does evidence.
- Laundry roomWhen the laundry schedule turns into a dispute.
- No replyWhen the management does not respond.
- Reference rateWhen your rent may go down.
- Service chargesWhat may appear on the statement.
I'm moving out
Guidance, not legal advice. In a dispute, the tenants' association or your canton's conciliation authority can help.